Shipping Policy

Store Name: DreamCollectiion
Website: https://dreamscollections.in/

At DreamCollectiion, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.

1. Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed and payment is confirmed, subject to product availability.

Orders placed on Sundays, public holidays, or outside business hours may be processed on the next business day.

During sales, holidays, or periods of high demand, order processing may take longer than usual.

2. Shipping and Delivery Time

After an order has been dispatched, the estimated delivery time is generally:

• Within the same city: 1–3 business days.
• Within the same state: 2–5 business days.
• Other locations in India: 3–7 business days.

These are estimated timelines only and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

If your product has a different estimated delivery time, we will communicate the applicable timeline where possible.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the delivery address, order size, weight, or delivery method.

If free shipping is offered on selected products or orders above a specified amount, the applicable conditions will be displayed on our website.

4. Shipping Locations

DreamCollectiion currently intends to serve customers within India, subject to product availability and courier service coverage.

Delivery to remote areas or locations outside standard courier coverage may take additional time or may not be available.

If we are unable to deliver an order to your address, we will contact you regarding the available options.

International shipping, if introduced, will be subject to separate terms and availability.

5. Order Confirmation

After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.

Please ensure that your shipping address, contact number, and other order details are accurate when placing your order.

DreamCollectiion cannot guarantee successful delivery if incorrect or incomplete information is provided.

6. Order Tracking

If tracking is available for your shipment, we will share the tracking details once the order has been dispatched.

You can use the tracking link or tracking number provided to check the latest shipment status through the relevant courier service.

Please allow some time for tracking information to become available after dispatch.

7. Delayed or Lost Shipments

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to courier issues, weather conditions, public holidays, operational disruptions, or other unexpected circumstances.

If your order has not arrived within the estimated delivery period, please contact us with your order number so that we can help you check its status.

If a shipment is confirmed lost, we will review the situation and discuss an appropriate resolution in accordance with applicable law and our order terms.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping details, contact us as soon as possible. We will try to update the address if the order has not yet been dispatched.

Once an order has been shipped, address changes may not be possible.

Additional shipping charges may apply if a shipment needs to be redirected or reshipped, where permitted and communicated in advance.

9. Failed Delivery

A delivery may fail if the recipient is unavailable, the address is incorrect, the courier cannot access the location, or delivery attempts are unsuccessful.

If a shipment is returned to us, we may contact you to arrange redelivery or discuss another appropriate solution.

Any additional delivery charges will be communicated before redelivery where applicable.

10. Damaged Packages

If your order arrives with visible damage or appears to have been tampered with, please contact us as soon as possible.

Please provide your order number and clear photographs of the package and product, where available, so we can review the issue.

Any replacement, refund, or other remedy will be handled according to our Returns + Exchanges Policy and applicable consumer protection laws.

11. Contact Us

If you have questions about shipping, delivery, or order tracking, please contact us through the contact page on our website.

Store Name: DreamCollectiion
Website: https://dreamscollections.in/

Please include your order number when contacting us about an existing order.

Thank you for shopping with DreamCollectiion. We appreciate your trust and look forward to serving you.