Returns + Exchanges Policy

Welcome to DreamCollectiion!

At DreamCollectiion, we want you to have a satisfying shopping experience. If you are not completely happy with your purchase, please read our Returns + Exchanges Policy to understand the process and conditions.

Website: https://dreamscollections.in/

1. Return Eligibility

You may request a return if your product meets the following conditions:

• The product is unused and in its original condition.
• The product is returned with its original packaging, tags, accessories, and other included items, where applicable.
• You provide your order details or proof of purchase.
• Your return request is submitted within the applicable return period.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any exclusions will be communicated where applicable and permitted by law.

2. Return Period

Please contact us within [insert return period, e.g., 7 days] of receiving your order to request a return.

Requests submitted after the applicable return period may not be accepted, except where required by applicable law.

Please check your product and contact us as soon as possible if you receive a damaged, defective, or incorrect item.

3. Non-Returnable Items

Some items may not be eligible for return or exchange, including:

• Products marked as non-returnable at the time of purchase.
• Personalized or custom-made products, except where required by law.
• Products that have been used, damaged after delivery, or altered by the customer.
• Items excluded for hygiene or safety reasons, where legally permitted.

Restrictions may vary by product and will be communicated before or at the time of purchase.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs or videos showing the product and issue, where possible.

After reviewing your request, we will inform you of the available resolution, which may include a replacement, exchange, refund, or another appropriate remedy, subject to applicable law.

5. Exchange Policy

Exchanges may be available for eligible products, subject to stock availability.

To request an exchange:

1. Contact us with your order number and the reason for the exchange.
2. Provide photographs or other details if requested.
3. Wait for confirmation and return instructions from our support team.
4. Return the eligible product according to the instructions provided.

Where applicable, the exchange will be processed after the returned product has been received and inspected.

If the requested replacement is unavailable, we will discuss the available alternatives with you.

6. How to Request a Return

To initiate a return or exchange:

1. Contact us through the contact page on our website.
2. Include your order number, product name, and reason for the request.
3. Provide supporting photographs if the product is damaged, defective, or incorrect.
4. Wait for our team to review your request and provide further instructions.
5. Pack the product securely and return it using the approved method if your request is accepted.

Please do not send products to an address without receiving return instructions from us.

7. Refund Policy

Once an eligible returned product has been received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will be processed through the original payment method where possible, or through another mutually agreed method where appropriate.

The time required for the refund to appear in your account may depend on your payment provider or bank.

Refunds will be handled in accordance with applicable consumer protection laws and the terms communicated at the time of purchase.

8. Return Shipping Charges

Return shipping charges may depend on the reason for the return and the applicable return terms.

• If you receive a damaged, defective, or incorrect product, please contact us for instructions on resolving the issue.
• For other eligible returns, the customer may be responsible for return shipping costs where this has been clearly communicated and is permitted by applicable law.

Any applicable shipping charges or deductions will be communicated before the return is completed.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been shipped or delivered, it may be subject to the applicable return policy instead.

If a cancellation is approved and payment has already been collected, the refund will be handled in accordance with the applicable refund terms and legal requirements.

10. Products Not Eligible for Return

We reserve the right to review return requests against the eligibility conditions described in this policy. However, nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.

If a product does not qualify for a voluntary return or exchange, we will explain the reason where appropriate.

11. Contact Us

If you have any questions about returns, exchanges, refunds, or cancellations, please contact us through our website.

Store Name: DreamCollectiion

Website: https://dreamscollections.in/

Please include your order number and relevant details so that we can review your request efficiently.

Thank you for shopping with DreamCollectiion. We appreciate your trust and support.